Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
★★★★★
Via Orientis has been an invaluable partner for our travel agency. Their expertise in navigating the complexities of international travel to Japan has significantly enhanced our service offerings. The support they provide is not only professional but also tailored to meet the unique needs of our clients. We have seen a marked increase in customer satisfaction and repeat business since collaborating with them. I highly recommend Via Orientis to any agency looking to elevate their travel services.
Madison Carter
Via Orientis
Explore Our Services
Tailored Support
We provide customized travel support to agencies, ensuring seamless experiences for international travelers visiting Japan. Our services are designed to meet diverse needs.
Cultural Insights
Plan unforgettable adventures with our comprehensive travel planning services. We assist agencies in creating itineraries that cater to the interests of international travelers.
Adventure Planning
Discover the rich culture of Japan with our expert insights. We help agencies curate unique experiences that highlight local traditions and attractions.